Premium Organic Meal Delivery

Last Updated: December 2024

1. Service Agreement

By using Essence Eats meal delivery service, you agree to these terms. Our service provides premium organic meal delivery with flexible subscription options. You may modify or cancel your subscription at any time with 48-hour notice.

2. Ordering and Delivery

Orders must be placed by 11:59 PM two days before your scheduled delivery. We deliver within our service area during specified time windows. If you're not available, meals will be left in insulated packaging designed to maintain freshness for up to 48 hours.

3. Payment Terms

Payment is processed weekly in advance. We accept major credit cards and digital payment methods. Failed payments may result in service suspension. Refunds are available for cancelled orders with 48+ hour notice.

4. Quality Guarantee

We guarantee the freshness and quality of all meals. If you're unsatisfied with any meal, contact us within 24 hours of delivery for a full refund or replacement. Our customer service team is available to address any concerns promptly.

5. Limitation of Liability

Essence Eats liability is limited to the cost of affected meals. We are not responsible for allergic reactions if ingredients are properly disclosed. Always review ingredient lists carefully and inform us of any dietary restrictions or allergies.

6. Contact Information

For questions about these terms, contact us at [email protected] or call +1 (503) 555-0147.

Last Updated: December 2024

1. Information We Collect

We collect information you provide directly (name, address, phone, email, dietary preferences) and automatically (website usage, delivery preferences). This information helps us provide personalized meal recommendations and improve our service.

2. How We Use Your Information

• Process and deliver your meal orders
• Communicate about your account and deliveries
• Provide customer support and resolve issues
• Send marketing communications (with consent)
• Improve our service and develop new offerings
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Delivery partners to fulfill orders
• Payment processors for transaction processing
• Service providers who assist our operations
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. Contact [email protected] to exercise these rights.

6. Contact Us

For privacy questions, email [email protected] or write to: Essence Eats LLC, 2847 SE Division Street, Portland, OR 97202.

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing site usage.

2. Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, including shopping cart and account access
• Performance Cookies: Help us understand how visitors use our site to improve performance
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

3. Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may affect site functionality. Essential cookies cannot be disabled as they're necessary for core site operations.

4. Third-Party Cookies

We may use third-party services like Google Analytics and social media platforms that set their own cookies. These are governed by the respective third-party privacy policies.

5. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

6. Contact Information

Questions about our cookie policy? Contact us at [email protected] or +1 (503) 555-0147.

Last Updated: December 2024

1. DMCA Compliance

Essence Eats respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices and take appropriate action to remove infringing content.

2. Filing a DMCA Notice

If you believe your copyrighted work has been infringed on our website, please provide our designated agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our site
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you're authorized to act

3. Designated Agent

Send DMCA notices to our designated agent:

DMCA Agent
Essence Eats LLC
2847 SE Division Street
Portland, OR 97202
Email: [email protected]
Phone: +1 (503) 555-0147

4. Counter-Notification

If you believe content was removed in error, you may file a counter-notification with the same contact information. We will restore the content within 10-14 business days unless the original complainant files a court action.

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat infringers of intellectual property rights.

Last Updated: December 2024

1. Your Rights Under GDPR

If you're in the European Union, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Object to processing for marketing purposes

2. Legal Basis for Processing

We process your personal data based on:

• Contract performance (delivering meals and services)
• Legitimate interests (improving our service, fraud prevention)
• Consent (marketing communications, optional features)
• Legal obligations (tax records, food safety compliance)

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy. Account data is typically retained for 7 years after account closure for legal and tax purposes.

4. International Transfers

If we transfer your data outside the EU, we ensure adequate protection through standard contractual clauses or adequacy decisions by the European Commission.

5. Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within one month of receiving your request.

6. Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we've violated GDPR requirements.

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